COVID-19 Clinic Protocol for Office Visits

To all our patients, associates and friends:

Boardwalk Optometry continues to implement Covid-19 safety protocols to ensure the well-being of everyone who enters our clinics while maintaining our high standard of delivering comprehensive eye health care and hearing assessments.

Our staff have implemented well thought-out clinic protocols assimilated from recommendations and guidelines put forth by the CDC, WHO, the province of BC, and the BC College of Optometry to ensure the health and safety of everyone at the clinic during your visit, while maintaining our high standard of delivering comprehensive eye health care and hearing assessments.

We kindly request that anyone entering the clinic to wear a mask, covering their nose and mouth, and one that does not have a valve. Everyone including staff will be screened for the risk of illness before entering the clinic. Please be aware that the main entrance will remain locked during business hours and visits are by appointments, however we will do our best to accommodate walk-in patients. To schedule an appointment, please call us at (604) 531-4274 (South Surrey) and (604) 589-7311 (Guildford).

If you have an appointment, please take a moment to carefully read these instructions before your visit. Unless you need physical assistance, we request that all companions wait outside the office. Essential companions must wear a mask covering their nose and mouth if they enter the office.

Please reschedule if you have a cough, fever, shortness of breath or if you have been in contact with a person with suspected or confirmed Covid-19.

Please do not wear your contact lenses unless you are coming for a contact lens appointment.

CHECKLIST OF WHAT TO BRING TO YOUR APPOINTMENT:

• A clean surgical mask. One will be provided if you do not have one.
• A well-charged cell phone.
• Seasonal: A bag for personal belongings, such as a jacket.
• A pen.
• If you are coming in for an eye examination, please bring a list of medications and eye drops, and current glasses.
• If you are coming in for a visual fields test, please come wearing your glasses.

UPON YOUR ARRIVAL:

• Please call (604) 531-427 4 for appointments in South Surrey and (604)589-7311 for appointments in Guildford to notify staff of your arrivai. Please note you will be checked-in remotely.
• Unless you arrived on foot, we kindly ask that you wait inside your vehicle. If you need optical services, we will do our best to accommodate you while you wait for your appointment.
• If you are here for an eye exam, please update your medications if you haven't already done so.
• Your temperature will be taken. Patients whose readings are above 38C or 100.4F will be asked to reschedule 2 weeks out. If you have accompanying flu-like symptoms, may we suggest you call 8-1-1.
• Please wear your mask upon entering the clinic. A mask will be provided if you do not have one.
• Hand sanitizer will be dispensed for immediate use upon entering the clinic.

Conversations need to be kept to a minimum to limit droplet spread and time spent inside the clinic.

Please note that washrooms will be closed, we apologize for the inconvenience.

We thank you for your continued support and patience during this COVID-19 Pandemic.

May you and your loved ones stay healthy.